Cancellation and refunds

Enhanced is an optional paid upgrade to a law firm's free LegalLocalGuide profile. It costs $49 per month, billed in advance each month by card through our payment processor, Stripe. There is no contract term, no setup fee and no trial. What Enhanced includes, and what the free profile includes, is listed on the page for attorneys.

Enhanced never changes where a firm appears in search results, whether a profile is published, or whether it may be indexed by search engines. Those depend only on the accuracy and eligibility of the profile.

Cancel at any time from your dashboard: Manage billing opens the billing portal, where Cancel subscription ends the subscription at the end of the current billing month. No further charges are made.

Enhanced stays on until the end of the month you have already paid for. Your profile then returns to the free presentation. Nothing about the profile itself is removed: your firm, offices, practice areas, attorneys and contact details remain exactly as they were.

If you change your mind before the month ends, Renew subscription in the billing portal reverses the cancellation and billing continues as before.

First month, first-time subscribers: if you cancel within 7 days of your first Enhanced payment and ask us for a refund at support@legallocalguide.com, we refund that payment in full.

Otherwise, monthly payments are not refunded, in whole or in part. Cancelling stops the next charge; it does not refund the current one, and there are no pro-rated refunds for unused days.

Our mistakes are always refunded. If you were charged for a subscription you did not start, charged twice, or charged after cancelling, write to us and we refund it. If a fault on our side made Enhanced unavailable for a significant part of a month, we refund that month on request.

Refunds go back to the card that paid, typically within 5–10 business days of our confirming them.

If a monthly payment fails, Stripe emails you and retries the card. Enhanced stays on while that happens. Updating your card — in the billing portal, or from the link in Stripe's email — lets the next attempt succeed, and a payment recovered this way is the ordinary charge for that month. If the payment cannot be collected, the subscription is cancelled and the profile returns to the free presentation; you can subscribe again at any time.

If we suspend your account for a breach of the terms of service, Enhanced ends with the suspension and the unused part of the month is not refunded. If a suspension turns out to have been our error, we refund the unused part of the month.

Images you uploaded are no longer shown once Enhanced ends, but they are kept for 12 months. Subscribe again inside that time and they reappear with no re-upload. After 12 months they are deleted. You can delete them yourself at any time from your dashboard.

If we change the monthly price, we tell subscribers by email at least 30 days before it applies to them, and cancelling before then means the new price never applies to you.